Thank you for shopping with The Worm Herder Pty Ltd. We appreciate your trust in our products and services. If you are not entirely satisfied with your purchase, we’re here to help.
Returns:
You have 2 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Please contact us at returns@thewormherdersa to initiate a return. We will provide you with instructions on how to return the item.
Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defected Items:
If you receive a damaged or defective item, please contact us immediately at returns@thewormherdersa. We will work with you to resolve the issue promptly.
Contact us:
If you have any questions on how to return your item to us, contact us at returns@thewormherdersa
Policy Changes:
We may update this Returns and Refunds Policy from time to time. Please review this page periodically for any changes.
Thank you for shopping with The Worm Herder Pty Ltd.