Welcome to The Worm Herder! Before you embark on your journey with us, please take a moment to read through our terms and conditions. Our aim is to ensure transparency, clarity, and a positive experience for all our customers.
Ordering and Payment:
Placing an order with The Worm Herder indicates your acceptance of our terms.
Payments must be made in full at the time of ordering, and we use PayFast as our secure and trusted payment gateway.
Shipping and Delivery:
We strive to dispatch orders promptly, typically within the specified schedule.
Delivery within South Africa is facilitated by our reliable partner, The Courier Guy, ensuring your package arrives safely and on time.
We reserve the right to adjust delivery quotations for exceptionally large or heavy orders.
International Orders:
Currently, we do not offer international delivery services.
We prioritize the well-being of our worms and cannot guarantee their safe arrival when shipped internationally.
Returns and Refunds:
If you encounter any issues with your order, please contact us within a reasonable timeframe.
Refunds will be processed based on the circumstances, and we aim to provide fair resolutions.
Payments and Delivery Partners :
Payment Gateway: We utilize PayFast, a secure and trusted payment gateway, to process online transactions. Your financial information is handled with the utmost confidentiality and security.
Courier Service: For shipping within South Africa, we partner with The Courier Guy. They are a reputable courier service committed to ensuring your package arrives safely and on time.
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Privacy Policy:
We respect your privacy and handle your information securely.
Personal information provided during the ordering process is used solely for order fulfillment purposes.
Liability:
The Worm Herder is not liable for any indirect, incidental, or consequential damages related to the use of our products.
We strive to provide accurate product information, but we do not guarantee its completeness.
Changes of Terms:
We reserve the right to update or modify these terms at any time.
Changes will be effective upon posting on the website.
By continuing to use our services, you agree to these terms and conditions. If you have any questions or concerns, feel free to reach out. Thank you for choosing The Worm Herder! 🌱📜